Returns & Exchanges

At Succulents Box®, we want you to love your greenery, which is why we offer a 30-day satisfaction guarantee on all non-perishable items and a 14-day quality guarantee for live plants. If your plants arrive damaged or unhealthy, we are committed to making it right with a replacement or refund.

Return Process

• 1.
  Document Your Plants

  Take clear photos of the items and their packaging within 48 hours of delivery, especially if you notice any damage or health issues with live succulents.

• 2.
  Contact Support

  Email our customer care team with your order number and the photos attached to initiate a return authorization or a replacement request.

• 3.
  Prepare the Package

  For non-perishable hard goods, securely pack the items in their original packaging; please note that live plants are generally not required to be shipped back.

• 4.
  Receive Refund or Replacement

  Once your request is approved, we will issue a refund to your original payment method or ship out your fresh replacement plants within 3-5 business days.